Contact information
📩 CONTACT US — BiteGuard
At BiteGuard, we’re committed to providing clear, caring, and helpful support at every stage of your purchase.
We know how much your bunny means to you, so we put care into both our products and your experience with us.
If you have questions about your BiteGuard product, shipping, or order status, please contact us using the details below.
📧 Official Support Email
🕒 Support Hours
Monday through Saturday — international operating hours.
Our support and logistics teams work across different time zones, so replies may arrive outside your local business hours.
⏳ Estimated Response Time
We typically respond within 24–72 business hours.
During periods of high demand, responses may take slightly longer. Thank you for your patience.
📌 Help Us Assist You Faster
Please include the following in your email:
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Order number
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Full name used at checkout
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A detailed description of your question or issue
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Clear photos or videos showing the issue, if you’re reporting a damaged or faulty product
📋 Warranty, Claims & Refund Requests
Requests involving warranties, product issues, damaged items, or refunds must be submitted by email and will be handled in accordance with our official policies.
Please send your request to buyingsupport@gmail.com so our team can review it and guide you through the next steps.
💬 Social Media Inquiries
To keep your information and case history in one place, we do not process formal claims, warranty requests, or refunds through social media comments or direct messages.
Please email our support team for assistance with these requests.
🌍 International Support
BiteGuard supports customers internationally. Response times and message delivery may vary depending on your time zone and our team’s operating hours.
We’re here to help you and your bunny every step of the way. 💚