Shipping policy
📦 SHIPPING POLICY — BiteGuard
At BiteGuard, we take care to prepare and package every order so it arrives in excellent condition. Each product is checked before dispatch.
⏱️ Order Confirmation
After you place your order, a verification period is required.
Confirmation time: Up to 24 business hours after payment approval.
During this stage, we:
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Verify your order details
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Confirm payment authorization
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Submit your order for processing
📦 Processing Time
Order processing: 2–4 business days.
During this period, we:
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Inspect the product’s condition
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Perform quality checks
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Prepare protective packaging
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Arrange shipment with our logistics provider
Processing may take slightly longer during periods of high demand.
🚚 Shipping Times
Once your order has shipped, estimated delivery times are:
| Destination | Estimated shipping time |
|---|---|
| Mexico | 7–12 business days |
| Spain and Europe | 7–12 business days |
| Latin America | 7–16 business days |
| United States | 7–12 business days |
Delivery may take longer in some locations due to international logistics, customs clearance, local regulations, or carrier operations.
📅 Total Estimated Delivery Time
Including order confirmation, processing, and shipping:
| Destination | Total estimated time |
|---|---|
| Mexico | 9–17 business days |
| Spain and Europe | 9–17 business days |
| Latin America | 9–21 business days |
| United States | 9–17 business days |
These timeframes are estimates and are not guaranteed delivery dates.
🌎 Delays Beyond Our Control
Delays may occur due to:
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Carrier disruptions
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Customs inspections
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Weather conditions
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Public holidays
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High shipping volumes
BiteGuard does not provide refunds solely for delays caused by external factors, except where required by applicable law.
If your order is taking longer than expected, please contact our support team for assistance.
📍 Customer Shipping Details
Customers are responsible for providing accurate and complete shipping information, including:
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Full name
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Full delivery address, including apartment or unit number
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Postal or ZIP code
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Phone number
If incorrect information results in a failed delivery or a returned package, the customer will be responsible for reshipping costs.
We do not provide refunds for failed deliveries caused by incorrect addresses supplied by the customer, except where required by applicable law.
If you notice an error in your address, email us as soon as possible. Changes may not be possible once an order has been dispatched.
🔎 Order Tracking
Once your order ships, you will receive your tracking number by email.
Please note:
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Tracking information may take 24–72 hours to become available.
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Updates appear as the carrier scans and processes your package.
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Final delivery is typically handled by a local carrier.
Please monitor your tracking information and respond to any delivery notices or collection requests.
📦 Packages Marked as “Delivered”
A carrier’s delivery confirmation generally indicates that an order has been completed.
BiteGuard is not responsible for theft after delivery, loss within the delivery property, or receipt by another person at the provided address, except where required by applicable law.
If tracking shows “Delivered” but you cannot locate your package, check with household members, neighbors, and your local carrier, then contact us so we can help investigate.
🛃 Customs, Duties & Taxes
International orders may be subject to customs inspections and local clearance procedures, which can extend delivery times.
Customs delays alone are not grounds for cancellation or a refund, except where required by applicable law.
Any applicable import taxes, duties, or customs fees are the customer’s responsibility under the rules of the destination country.
🔁 Returns to Sender
A package may be returned to the sender due to:
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An incorrect or incomplete address
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Unsuccessful delivery attempts
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Failure to collect the package
When a return results from these circumstances, the customer will be responsible for the cost of reshipping.
📝 Policy Updates
BiteGuard may update this shipping policy from time to time. Changes will apply to future orders. Existing orders remain subject to the policy in effect when the purchase was made.
Nothing in this policy limits your rights under applicable consumer protection laws.
📩 Need Help?
For shipping questions or assistance with your order, please email: